Operations
NEEDS YOU NOW 4Most urgent first · yours and unassigned
Safety
Rider SOS · Laetitia Mbezele
0:42On trip a59481e4 · Bastos → Essos · not taken yet
Dispatch
Aline Ndzi waited too long
7 minConfiance · Mvan → Omnisport · no Allié accepted
Incidents
INC-0016 · your turn
3:00Allié running late · Level 1 · call the Allié for a new arrival time
Positioning
Bastos Ambassades is short
PeakMissing ConfiancePlus and SuperConfiance · Eric is 5 min away
Trips
9live now
Completed today87
Cancelled today6
Dispatch1 too long
3riders waiting
Longest wait7 min
Free Alliés4
PositioningNeed 3 cars
2parkings short
PeriodEvening peak
Alliés on their way2
Safety1 new
3open SOS
Not taken yet1
Being checked2
Incidents1 overdue
4open
By level1 2 1
Overdue1
TODAYsince 06:00
Average wait4.6 mintarget 5
Accepted85%target 80%
Cancelled6%target 8%
Rides per hour · now 18:00
Operations
NEEDS ATTENTION 4Unassigned or late, whole team
Safety
Rider SOS · Laetitia Mbezele
Nobody0:42Not taken yet · backup alert in 1:18
Incidents
INC-0015 · Vehicle theft · deadline missed
Aline N.+4 minLevel 3 · stuck with Fleet manager · you can take over
Dispatch
Aline Ndzi waited too long
Ludovic E.7 minNo Allié accepted
Positioning
2 parkings short for the evening peak
NobodyPeakBastos 1/3 · Essos 0/2
Trips
9live now
Completed today87
Cancelled today6
Dispatch1 too long
3riders waiting
Longest wait7 min
Free Alliés4
PositioningNeed 3 cars
2parkings short
PeriodEvening peak
Alliés on their way2
Safety1 new
3open SOS
Not taken yet1
Being checked2
Incidents1 overdue
4open
By level1 2 1
Overdue1
TEAM ON SHIFT4 agents · 5 open items
AGENTSTATUSWORKTODAY
Ludovic Ewolo
Busy3 openSOS 0:58 · incidents 2/2 on timeAgent · since 14:00
Aline Ndzi
Busy2 openSOS 1:05 · incidents 1/2 on timeAgent · since 14:00
Marc Biyong
Free0 openSOS — · incidents 3/3 on timeAgent · since 14:00
Grace Ebah
BreakBreakback 18:30Agent · since 14:00
TODAY VS TARGETSsince 14:00
SOS taken in under 1 min3 of 4target all
Incident steps on time10 of 12target 90%
Riders waiting under 5 min91%target 90%
Positioning moves arrived94%target 90%